QUALITY is one of the key principles of LuxSpace’s business, to guide our actions to deliver products and services that will remain the preferred choice of our customers.
LuxSpace therefore commits every day to provide a high quality, professional and efficient service to ensure the satisfaction of requirements of each and all our stakeholders:
Customers, suppliers, employees, and public administrations
The LuxSpace management team provide the leadership and commitment, and bear overall responsibility for establishing, implementing, integrating and maintaining a Quality Management System (QMS), certified according to ISO 9001:2015 standard. The management team undertake to ensure that sufficient resources are made available within the organisation to achieve this. We also undertake to ensure through communication, engagement, practical example and training that quality is the aim of all members of the organisation.
LuxSpace’s management team has made a commitment:
- To use the disciplines of ISO 9001 to develop and maintain the processes needed to deliver products and services with a consistent standard of quality and at competitive cost;
- To promote good relationships with customers and other stakeholders by effective and prompt communications;
- To continually improve the effectiveness of the QMS;
- To document and measure quality objectives and targets through internal audits and management reviews,
- To deliver products and services in accordance with the specifications and requirements of our customers.
With this direction and support, each employee:
- has a proper understanding of the importance of the QMS;
- is appropriately trained to perform the duties required by his or her specific role;
- commits to contribute to the effectiveness and success of the whole organisation.
The QMS is monitored, measured, evaluated and enhanced regularly under top management control, with reporting and communication of its status and effectiveness at all levels.
Any questions about the LuxSpace QMS can be addressed directly to QMS@luxspace.lu and will be answered within 2 working days.
Dr. Thomas GOERLACH